CUSTOMER REVIEWS.

frank benitez

2 months ago

One of their drivers left the company truck blocking the street and causing unnecessary traffic in our neighborhood. When I politely asked if the vehicle could be moved, the driver responded in a very rude and disrespectful manner, saying he would not move it simply because he didn’t feel like it. This kind of behavior reflects very poorly on a company that is supposed to provide professional service to the community. Respect and basic courtesy should be expected from employees representing a business. I hope management takes situations like this seriously and improves the professionalism of their staff.

Steve Spigner

2 months ago

I was very pleased with Total Plumbing regarding my recent issue with my waste system grinder pump. A technician was sent to my residence within 24 hours to address the problem. A part needed to be ordered and that part was provided within 48 hours, My system is now working perfectly. Special kudos to Jordan at the main office and especially to Vinny who was the technician that did the onsite work and was a pleasure to work with. I would highly recommend Total Plumbing to anyone with plumbing, electrical, or HVAC needs.

Cailen Sniker

2 months ago

I called them after hours since they advertise 24/7 service and got answered by a very bad AI agent with fake background noise that kept interrupting me and was very pushy. I'm giving 3 stars because I don't know anything about the quality of their service, but the booking AI agent was awful and I think that deserves a downgraded rating. Edited to 4 stars after a thoughtful response from the owner acknowledging the issue.

Danielle Cromb

8 months ago

Zach was awesome. He had us working with hot water in no time at all. So grateful for him. After waiting a month after the first technician quit, dealing with the insurance company and waiting for them to authorize a new claim. We are cooking with hot water again. Thank you Zach. You’re the best. Meli enjoyed meeting you.

Jennifer Windbeck

5 months ago

Very poor experience. Total Plumbing Pros no-showed / no-called twice, after long wait times to get an appointment on the schedule in the first place. They didn’t call or text to let us know they weren’t coming as scheduled. When we reached out, they apologized and had an excuse each time (which doesn’t excuse not contacting us to let us know we needn’t wait around our house all day for them). Rather than rescheduling for first thing the next day, they picked later dates; this is a vacation home for us so we wouldn’t have been in town on the these dates. They also asked for a sizable deposit upfront and fortunately my husband declined to do so; based on other low reviews here, it seems that it would have been difficult to get the deposit back. We’re giving up on them and hoping to find a reliable plumber in the Denver area.