Privacy Policy
Effective date: June 11, 2026
Total Generator Pros respects your privacy. This policy explains what we collect, how we use it, and the choices you have. It applies to totalgeneratorpros.com and to the phone, email, and SMS interactions described below.
Information We Collect
When you contact us, request a quote, place an order, or sign up for updates, we may collect:
- Name, email address, phone number, and ZIP code
- Project details you share with us (home size, fuel type, generator preferences, install address)
- Order, billing, and shipping information for purchases
- Analytics and device data (pages viewed, referring source, browser, IP) collected via cookies and similar technologies
How We Use Your Information
- Respond to quotes, questions, and service requests
- Process and fulfill orders, including shipping and installation scheduling
- Provide customer service and warranty support
- Send email and SMS communications you have opted into (order updates, install scheduling, occasional offers)
- Improve our site, products, and marketing
- Comply with legal and regulatory obligations
SMS Messaging & Opt-In Data
Mobile phone numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
We send SMS messages only to numbers that have explicitly opted in. You will receive up to 4 messages per month. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Stopping SMS does not affect your ability to receive non-SMS communications you have separately requested.
How We Share Information
We share information only as needed to operate our business: with payment processors, shipping carriers, installers serving your area, email and SMS providers used to deliver messages you've requested, and analytics providers — each bound to use the information only on our behalf. We may disclose information when required by law or to protect our rights. We do not sell your personal information.
Your Choices
- Email: Click the unsubscribe link at the bottom of any marketing email.
- SMS: Reply STOP to any text message to cancel. Reply HELP for assistance.
- Access & deletion: Email us to request a copy of, correction of, or deletion of your personal information.
Cookies & Analytics
We use cookies and similar technologies to operate the site, remember preferences, and measure traffic with services such as Google Analytics. You can control cookies through your browser settings.
Data Retention & Security
We retain information as long as needed to provide our services and to meet legal, tax, and accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is 100% secure.
Children's Privacy
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. We will post the new effective date at the top when we do.
Contact Us
Total Generator Pros, a division of Total Plumbing & Electric
1516 Mecklenburg Hwy, Mooresville, NC 28115
sales@totalgeneratorpros.com
704-987-1685